Legal notice

About the Selling Price
The selling price shall be the amount displayed on the product page (displayed price / tax included / plus shipping).

About Shipping Fees
Flat rate nationwide: 800 yen + tax
Except for Okinawa and Hokkaido.

Okinawa and Hokkaido:
Flat rate 1,500 yen + tax

Shipping fees are charged per order, so please place a combined order whenever possible.

Timing and Method of Payment (Consideration)

Payment Methods

  • Credit Card
    Accepted cards: VISA, Mastercard, American Express, and JCB.
    Payment is lump-sum only (no installment payments).

  • Shop Pay

  • Google Pay

  • Apple Pay

Payment is confirmed at the time of placing the order.
This also applies to pre-order items; payment is confirmed at the time of order.

Special Provisions Regarding Returns
If a product is defective or a different item than ordered arrives, we will promptly arrange an exchange.
Please contact info@frey-online.jp within 5 days after receiving the product, attaching images of the defective part.

In principle, we will exchange for the same product and do not offer refunds.
However, if a replacement item is not available, we will refund the product price.
Return shipping costs incurred during exchanges will be covered by us.

We cannot accept returns, exchanges, or order cancellations due to customer circumstances.
Thank you for your understanding and cooperation.

Even in the case of defective items, if you do not contact us within 5 days of delivery, we will be unable to accept returns.

Minor loose threads, hair or fibers attached during production, or differences in appearance due to fabric characteristics are not considered defects, and we cannot accept returns or exchanges for these reasons.
We also cannot accept returns, exchanges, or repairs for items returned without prior notice or items purchased through secondary distribution (resale, etc.).

Please also note that we cannot accept returns for items that:

  • Do not have tags attached

  • Have been tried on even once

  • Have been stained or damaged after delivery

If a refund occurs due to customer circumstances, shipping costs will be borne by the customer.
Thank you for your understanding.

Delivery Timing of Services or Products
For regular items, orders will be shipped within 5 business days after receiving the delivery request.

Shipping times may vary depending on traffic conditions, weather, etc.

For made-to-order / pre-order items, shipping will begin sequentially once the items arrive.
Please check each product page for the estimated shipping date.

Cancellations for made-to-order / pre-order items cannot be accepted.

If multiple items are purchased, they will be shipped together according to the item with the latest delivery date.
If you need items urgently, please place separate orders.
(Please note that shipping fees will apply to each order.)

We do not ship on weekends, holidays, Golden Week, summer holidays, or year-end/New Year holidays.

If re-delivery is required due to long-term absence or failed delivery, re-delivery fees will be borne by the customer.
If you are absent at the time of delivery, please use the delivery notice to request re-delivery directly from the carrier.

Business Operator Name and Contact Information

Seller:
Olinks.inc

Person Responsible for Sales:
Toshiyuki Kawaguchi

Business Address:
SSX Building 3F, 1-2-5 Sakaemachi-dori,
Chuo-ku, Kobe-shi, Hyogo 650-0023, Japan

Business Hours: 10:00–17:00
Closed: Saturdays, Sundays, and public holidays
Email: info@frey-online.jp

We do not provide support by telephone.

Please contact us by email.
After confirming the details of your inquiry, we will respond sequentially within 3 business days from the next business day.

If you do not receive our email, please check your domain rejection settings and spam mail settings.