CONTACT

For inquiries, please contact us by email at the address below.

info@frey-online.jp

Reception hours: 10:00-17:00
Closed: Saturdays, Sundays, and public holidays *We do not provide telephone support

*We will reply within 3 business days

If you do not receive the purchase completion email, it may have gone into your spam folder or your carrier email address may have been set to reject emails, so please check again.

If you still have not received the email, it may be that the email address you registered is incorrect. In that case, we apologize for the inconvenience, but please contact us at the address above.

If you wish to return or exchange an item,

Please access the dedicated form from the link below and enter the required information.

Returns and exchanges here