Thank you very much for your continued patronage of FREY.
Thanks to you, FREY will be celebrating its third anniversary next spring.
We have been able to continue the brand thanks to all of you who have picked up FREY and supported us with kindness.
We would like to express our sincere gratitude.
Although there were some shortcomings, the kind words we received from our customers always encouraged us.
Drawing on the three years we have spent together, FREY hopes to continue to be a useful presence in your daily lives.
■ Site migration notice We are pleased to announce that we will be renewing our EC site system to provide our customers with a more comfortable shopping experience.
Please check the following regarding the site migration.
■ Regarding customer accounts, you can log in to the new site using the email address you currently have registered.
■ Shipping notification (orders made on the old site)
For items currently on order, shipping notifications will be sent from the old site's system.
■ Regarding bundling: For customers who purchase made-to-order items, if you would like to have items bundled in the future, please contact us after placing your order.
Any duplicate shipping charges will be refunded to your credit card.
・Normally sold items cannot be shipped together. Due to the fast shipping time of normal sales items, we are unable to ship them together. Thank you for your understanding.
■ Regarding coupon codes: You can continue to use your current coupon codes on the new site.
■ New payment methods As we move to a new site, some payment methods will be changed. Please check the new payment methods after the new site is launched.
■ Shipping fees
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・Nationwide flat rate: 700 yen + tax ・Okinawa, Hokkaido, and remote islands: 1,400 yen + tax (after site migration)
・Nationwide flat rate: 800 yen + tax ・Okinawa, Hokkaido, remote islands: 1,500 yen + tax
We apologize for any inconvenience caused by the change in shipping fees, but we appreciate your understanding as this is a review due to rising shipping costs.
■ When the changes to shipping fees will take effect The new shipping fees rules will be applied to orders placed after the new website is launched (scheduled for December 5th).
■ Regarding inquiries, once the new site is launched, the contact email address will be changed to a new one.
Please check the new email address once the new website is launched.
If you have any questions or inquiries before the new site launches, please feel free to contact us at the email address below.
FREY will celebrate its third anniversary next spring, so we hope you will continue to support us with your warm support.
We look forward to your continued support of FREY.
FREY
Hiromi Maeda